How long do I have if I need to make a return/exchange?
We have a 60-day return and exchange policy from the day you placed your order.
Are there any return costs?
Returning goods is free of charge.
How do I return an item?
After you inform Hester Fishing of your need to return an item, our support team will let you know the return address to use for your area.
Can I exchange an item?
Yes, you can, it is possible to swap for another color or size free of charge. Your right of exchange is valid for 60 days from the day you placed your order.
How do I make an exchange?
After you inform Hester Fishing of your desire to exchange an item, our support team will let you know the address to use for your area.
How can I file a product claim?
Take a picture of the part of the product that you think is defective and email it to our customer service team, along with an explanation of what happened.
How long does a return take?
Provided the return is approved, you will normally receive a refund within 14 days of returning the item.
How long does an exchange take?
Provided that the desired exchange item is in stock, you will normally receive the new item within 14 days.
How long does it take for a claim to be handled?
Provided that the claim is approved, you will normally receive a new item or a refund within 14 days of returning the item.
How do I get my money back?
From the time we have approved your return, you will be refunded within 7 business days via the same payment method used at the time of the purchase.